1. General Information

Spider’s Creations’ site is an online store that has been created and is operated by the independent business under the brand name Spider’s Creations, owned by Vliora Maria, based in Neapoli, Thessaloniki, Ag. Lavra Street 13, Postal Code 56727, with VAT 129725716, Tax Office E’ of Thessaloniki and the contact e-mail address info@spiderscreations.com, hereinafter Spider’s Creations. Before you visit our online store and browse our site, we advise you to carefully read the following terms and conditions that apply specifically to the use of the Spider’s Creations e-shop, implemented under the site spiderscreations.com.
Please make sure you agree to the following terms and conditions as your continued use and browsing on the spiderscreations.com website implies your explicit and unreserved consent to them.

The terms of use of this site may be modified by Spider’s Creations. In any case, users will be able to update themselves for any changes through the renewed “Terms of Use” page.

  1. INTELLECTUAL PROPERTY

The content of spiderscreations.com comprises the intellectual property of Spider’s Creations, without prejudice to any rights deriving from the relevant provisions of Greek, Community and International law and is not expressly granted herein. All intellectual property rights contained in this website (photographs, images, drawings, texts, etc.) belong to Spider’s Creations or to third parties legally concerned. By accessing this website, you agree that you accept the above intellectual property laws. Reproduction, recreation, copying, selling, reselling, visiting or otherwise exploiting this website or any part thereof for any commercial purpose without our express written consent is prohibited. You may not use any logo or other proprietary graphics or trademark of Spider’s Creations. In any case, their appearance and exposure on the Spider’s Creations website should in no way be construed as a transfer or assignment of consent or right to exploit them. Any copying, distribution, transfer, processing, resale, creation of derivative work, or misleading the public regarding the beneficial owner of the content, trademarks, and other distinctive graphics included in the e-shop of spiderscreations.com is prohibited. Any reproduction, republishing, uploading, communication, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes other than the use of the e-shop for the purposes of purchasing or informing the user about the products and services available, in accordance with the Terms and Conditions, is explicitly prohibited.

  1. PROVIDED INFORMATION & PRODUCTS

Spider’s Creations is committed to the quality, completeness and validity of the information provided on the spiderscreations.com website in terms of both the exact details displayed on the site and the information provided by the online service store, subject only to any technical or typographical errors.

Also, problems during browsing that cannot be predicted or have occurred unintentionally due to a site shut-down period caused due to reasons of force majeure or technical problems of both ours and our providers cannot be predicted and therefore we assume no liability.

  1. USER LIABILITY

Users of the spiderscreations.com website accept that they will not use the site’s e-shop to send, post, email or otherwise transmit any content of illegal, harmful, threatening, abusive, annoying, slanderous, defamatory, vulgar, obscene or libelous nature, any content that violates someone else’s privacy, displays empathy, or raises ethnic, racial or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with law or contractual or management relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other code, file, or program designed to interrupt, damage, destroy or operate any computer software or hardware, intentionally or unintentionally violates applicable Greek and Community law and its provisions, may harass third parties in any way and any content used to collect or store personal data about other users.

  1. SAFETY OF TRANSACTIONS

Pay securely with credit, debit and prepaid cards of Visa, MasterCard, Maestro, American Express, Diners and Discover or with MasterPass through the electronic payment platform “Alpha e-Commerce” of Alpha Bank.

  1. ORDERS

The product purchase agreement will be compiled only after your payment has been approved and your credit or debit card has been charged. An e-mail will then be sent to you with the confirmation of your order. All products displayed on the spiderscreations.com are handmade. They are created to order, specifically made for you (customer choice of color, clothing, size, etc.) and the materials used cannot be reused. Consequently, the product return policy of Greek and Community legislation does not in any way bind Spider’s Creations.
The binding terms and conditions applicable to this website are as follows:

  • Delivery times

The delivery times for the products listed on the spiderscreations.com website are indicative and under no circumstances binding.

  • Order cancellation

It is accepted within 24 hours of the payment confirmation with full refund by contacting us via e-mail on orders@spiderscreations.com.

In any other case, it is assumed that the manufacturing process of the product has begun and cancellations are not accepted. In addition to the 24-hour binding time, you may contact Spider’s Creations via e-mail on orders@spiderscreations.com to examine and consider your request. In any case, the final decision is determined by Spider’s Creations.

  • Returns

Wrongly delivered products
In the extremely unlikely event that a product has been shipped in the wrong color, size or design due to our mistake, the replacement, including all transport and delivery fees, lies with the Spider’s Creations until the correct product has been shipped.

When requesting a product return, please provide customer service (orders@spiderscreations.com) with photos clearly indicating the problem with the product and the order number, within 12 hours of receiving the order so as to provide you with the necessary instructions regarding its return.

Subtle color variations that you might notice may be due to the device you use to view the spiderscreations.com website. In this case, return of the product due to wrong color is not justified.

Although Spider’s Creations products are not susceptible to transport, which is undertaken by a specialized shipping company and are shipped in a fully protected package, if any alteration in the packaging come to your attention, thoroughly check the product before receiving it. In case you find any damage to the product do not accept its receipt and send us pictures of the damaged package, order number and courier’s shipping number.
In each product return case, you must necessarily inform us via email on orders@spiderscreations.com. In any other case, no product return may be accepted.

  1. PRICE POLICY

The prices of the products appearing on our online store are final (including VAT 24%). Spider’s Creations maintains the right to change prices without notice. In this case, the customer pays the amount stated in the order and it does not matter whether the price has been altered until the delivery date.

  1. PRODUCT WARRANTY

On Spider’s Creations website the product’s endurance is stated only by approximation. Spider’s Creations bears no responsibility for any product deterioration sooner than expected, as the knitwear’s distinctiveness is that it requires care from you and we cannot contribute to that beyond the instructions that we provide on our website.