Are the products displayed on your website off-the-shelf?
All our items are created on order. This means that we need between 6 and 14 business days depending on the workload and the difficulty of each order, to create your piece.
Why have I not received a confirmation e-mail for my order?
In case you have not received a confirmation e-mail for your order please check your spam e-mail folder, as you will more likely find it there. Otherwise, contact us at email@example.com.
What happens in case I receive the wrong product (size or color)?
In the event that we send you any of our items in a size or color different from what you ordered, we will bear the costs of returning and re-shipping the correct garment. Please contact us within 2 days of receiving the item. Return must be realized within 10 business days. The product must be in its original, excellent and unused condition.
Are there any physical stores selling your products?
No, Spider’s Creations pieces can be found only in our official e-shop (spiderscreations.com) and nowhere else. The official pages of Spider’s Creations on Facebook and Instagram are for promotional and informational purposes only and no sales transactions can be carried out through them. Any other platform or individual account promoting our products and using our logo, trademark or name is a fraud.
What is the preparation time for a product?
Preparation time depends on several factors. The first is the workload; the second is the time required for the supply of the chosen color (if not available) for each particular thread with which the product is created and of course the product itself and the time it takes to create it. Our goal, regardless of the difficulties we will encounter, is that the garment is ready within 14 working days.
Is the delivery time indicated on the products’ description binding?
Delivery times are indicative and in no case binding. The way we prepare our products and our cooperation with external partners does not allow setting out a binding time frame. Nevertheless, we are bound to making every possible effort to stay within the indicated time limits.
Are your products of high quality?
All the yarns we use are of high quality, carefully selected from all over the world. The production process includes two needles, a lot of high-quality balls of yarn and even more hours of manual work. They are so much more than high-quality products… They are handmade!
How can I pay;
Pay securely with credit, debit and prepaid cards of Visa, MasterCard, Maestro, American Express, Diners and Discover or with MasterPass through the electronic payment platform “Alpha e-Commerce” of Alpha Bank.
Is spiderscreations.com a safe site?
Spiderscreations.com is a completely safe shopping site. The company is based in Greece and is governed by Greek and Community regulations. At the same time the payments are completed in a perfectly safe environment between the banks, without us or any other parties having access to these data.
Who should I contact in case I need some assistance not covered by the FAQ;
For any questions, do not hesitate to contact us on firstname.lastname@example.org.